Customer Alignment

MARCH 2, 2018

the number of Chief Customer Officers across all industries increased from 14 in 2014 to 90 in 2017; half of those roles were created in the last 15 months. The average tenure also lengthened from 23 months in 2009 to 34.5 One thing she was going to be tasked to do was to review their Voice of Customer (VoC) programme.

Chief Customer Officer 99

Chief Customer Officer Customer Journeys Customer Experience Roadmap 99

Second to None

MARCH 8, 2019

Similarly, a 2015 Glassdoor study found that firms ranked on their “Best Places to Work” list overshadowed the S&P 500 from 2009-2015 by as much as 123.3 We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

Study 48

Study Financial Customer Centricity Employee Experience 48

SurveySensum

JULY 14, 2020

Customer Experience Manager at Cape Union Mart Group, Kia Abbott is driving the journey to become a customer-led, data-driven organization that can effectively create meaningful customer experiences that delight customers in stores and online. Andrew McFarland – Chief Customer Officer at Black Box.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

CX University

OCTOBER 19, 2017

Barak Eilam , the Nice System CEO, is perfecting the customer experience. Paul Segre , the Genesys CEO, says you can’t have exceptional omnichannel products without a focus on innovation and quality. Lior Arussy says one must “ exceptionalize” your customer experience. Shep Hyken wants you to amaze customers.

Customer Experience 66

Customer Experience Culture Metrics Airlines 66