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The Automotive Industry’s Guide To Car Dealer Reviews

Grade.us

SEPTEMBER 17, 2019

What customers think about car dealers and the automotive industry. This is twice as high as it was in 2009 when the industry's positive rating bottomed out at 24%. Parts Sales ( new and used ) Maritime. Leasing and rentals Sales ( commercial ) Public transportation. The data tells us customers want to be sold.

Automotive 34
Automotive Competitive Advantage Industry Survey 34
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The Future of Customer Experience Calls Urgently for a Significant Shift

ClearAction

OCTOBER 1, 2018

“Only one in eight Sales and Marketing professionals believe their organization’s ability to deliver connected, personalized, contextual experiences, regardless of channel and across the entire organization, is exceptional.” Another example is Temkin Group’s 2018 Customer Experience Competency and Maturity Assessment.

Customer Experience 63
Customer Experience Effort Score ROI Study 63
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