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The Automotive Industry’s Guide To Car Dealer Reviews

Grade.us

SEPTEMBER 17, 2019

What customers think about car dealers and the automotive industry. This is twice as high as it was in 2009 when the industry's positive rating bottomed out at 24%. These reviews provide customers with important data on the vehicles, dealers, repair and maintenance shops they choose. The results may surprise you.

Automotive 34
Automotive Competitive Advantage Industry Survey 34
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The Future of Customer Experience Calls Urgently for a Significant Shift

ClearAction

OCTOBER 1, 2018

Another example is Temkin Group’s 2018 Customer Experience Competency and Maturity Assessment. This is after 10 years — since the 2009 economic downturn — when companies began investing heavily in CXM technologies and teams. Only 22% of companies now are operationalizing, aligning or embedding CX.

Customer Experience 63
Customer Experience Effort Score ROI Study 63
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