2009 Consumers Customer Voice Sales 
Grade.us
SEPTEMBER 17, 2019
This is twice as high as it was in 2009 when the industry's positive rating bottomed out at 24%. The 2019 Edelman Trust Barometer backs this up, showing steady gains in consumer trust in the automotive sector. Parts Sales ( new and used ) Maritime. Leasing and rentals Sales ( commercial ) Public transportation.
ClearAction
OCTOBER 1, 2018
“Only 16% of marketers feel their organizations are extremely responsive to the consumer.” “Only one in eight Sales and Marketing professionals believe their organization’s ability to deliver connected, personalized, contextual experiences, regardless of channel and across the entire organization, is exceptional.”
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