The Future of Customer Experience Calls Urgently for a Significant Shift
ClearAction
OCTOBER 1, 2018
Despite this, nearly a quarter of the respondents’ orgs have no one dedicated to these efforts — and it’s time CX professionals stepped up to the plate.” Another example is Temkin Group’s 2018 Customer Experience Competency and Maturity Assessment. Reap: quick-wins >> NPS & revenue (now).
63 
Let's personalize your content