4 Great Examples of Social Media as an Effective Customer Service Tool
transcosmos Information Systems
JULY 6, 2017
Zappos has also been known to go above and beyond for their customers. In 2009 , a customer reached out because her favorite pair of shoes is no longer in stock. Obviously, these kinds of customer service cost Zappos, but it doesn’t compare to the positive feedback and life-long customers they’ve gained.
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