Chattermill

SEPTEMBER 11, 2019

The rise of the entertainment platform is a true tale of disruption. The goal of the post is to distil some of the actionable key takeaways for customer experience practitioners. They’re shaking up the entertainment industry and offer a blueprint for delighting customers. Netflix keep customers engaged.

Customer Experience 76

Customer Experience Touchpoint Entertainment Customer Journeys 76

SurveySparrow

AUGUST 23, 2019

Tony Hseih, the founder of Zappos, even wrote a book called Delivering Happiness , which was all about creating a culture of happiness for its customers and employees alike. Guess who bought Zappos in 2009 for $900 odd million? Don’t just start campaigns that talk about the behemoth that you are, tug at the emotions of your customers.

Consumers 53

Consumers Sales Social Media Study 53

Qualtrics

JUNE 6, 2019

Donald Miller – Miller is the CEO at StoryBrand and he helps companies clarify their message so customers engage through online courses and in-person workshops. Follow Diana for marketing leadership insights. ( @DianaMOBrien ). Follow Seth for his insightful business blog. ( @ThisIsSethsBlog ).

Brands 33

Brands Leadership Consulting Travel 33

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132