Retently

JULY 28, 2023

According to it, only 24% of the surveyed companies had a person in charge of the customer experience within their organization. It was only in 2008 that the Chief Customer Officer position started being recognized as an important role within a company. The most well-known and trusted CX metrics are NPS , CSAT , and CES.

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

Waypoint Group

OCTOBER 17, 2019

Reciprocity strengthens customer relationships while increasing CSM team productivity by 50%+. Founded in 2009 by Ken Lynch, Reciprocity is based in San Francisco. That’s why they decided to leverage TopBox TM combined with Waypoint Group’s in-depth understanding of customer feedback. Reciprocity, Inc.

Customer Engagement 40

Customer Engagement B2B Engagement NPS 40

Retently

OCTOBER 19, 2018

According to it, only 24% of the surveyed companies had a person in charge of the customer experience within their organization. It was only in 2008 that the Chief Customer Officer position started being recognized as an important role within a company. The most well-known and trusted CX metrics right now are NPS, CSAT, and CES.

Chief Customer Officer 90

Chief Customer Officer Customer Centricity Call Center Metrics 90

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. VoC dashboards and reports commonly emphasize customer-facing issues and apparent safe zones. Another hindrance to manager participation is VoC reporting.

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62

ClearAction

OCTOBER 1, 2018

Another example is Temkin Group’s 2018 Customer Experience Competency and Maturity Assessment. This is after 10 years — since the 2009 economic downturn — when companies began investing heavily in CXM technologies and teams. customers, channel partners, alliances). Aim: customers as brand evangelists.

Customer Experience 63

Customer Experience Effort Score ROI Study 63

Amity

MARCH 24, 2016

Founded in 2009, Vend is a retail POS Software, Inventory Management, E-Commerce & Customer Loyalty for iPad, Mac and PC. Vend helps over 15,000 customers worldwide easily manage and grow their business in the cloud. At the moment, I am overseeing our customer base and the team globally, so it is a big job.

Customer Success 91

Customer Success Retail Chief Customer Officer Customers 91

Amity

FEBRUARY 8, 2018

Co-founded by Canadian entrepreneur Garrett Camp in 2009, Uber is evolving the way the world moves. We look at NPS and CSAT , retention rate, and causes of churn. What part of your customer journey plays the most critical part in long-term success, and why? How do you keep on learning about Customer Success?

Customer Success 71

Customer Success Metrics Customers Feedback 71