CX University

APRIL 2, 2024

Pink (2009) states that when employees have a purpose in their work, are provided with opportunities to develop mastery in what they do, and have autonomy, they will be engaged. Yet, how often do we face skepticism regarding the return on investment (ROI) of CX initiatives? A Challenge to CX Strategies?

Strategy 52

Strategy Financial Leadership Apparel 52

Natalie Petouhof

MARCH 6, 2017

Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage. I’ve written return on investment models for the value of human capital. The speakers will share research, insights and strategies for building the culture of a company that magnetically attracts the top talent.

Culture 40

Culture Company Competitive Advantage Conference 40

ClearAction

OCTOBER 1, 2018

Artificial intelligence, digitalization, emerging technologies, the sharing economy, and other trends won’t solve what’s shown in these studies: “Only 20% of companies scored 9-10 for seeing a Return on Investment, with a significant 14% of companies scoring 0-2. CXM Status Quo: Pillars (silos). align company to CX.

Customer Experience 63

Customer Experience Effort Score ROI Study 63