Comm100

FEBRUARY 1, 2023

Benefits of live chat in higher ed Higher education live chat use cases Best live chat for higher education Live chat for higher education is a tool that sits on websites that lets students communicate in real-time with support agents using a chat window similar to messaging apps. Why is higher education adopting live chat?

Effort Score 223

Effort Score Wait Times Video Communication 223

Alida

APRIL 5, 2017

These technologies together enable users to plan and execute various aspects of their Disney trip, from tickets and dining reservations to finding out wait times and skipping long ride lines. Combine the ubiquity of mobile devices and the power of gamification , and it’s no wonder consumers have fueled the explosion of mobile apps.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

CSM Magazine

DECEMBER 12, 2019

It’s also a 50% increase from 2009’s record low of $4.06 Time and time again, organizations are losing customers to the black hole of wait times and inefficient processes during their seasonal bumps. Forecasting is the most important tool that businesses can use to anticipate a spike in volume.

Customer Experience 52

Customer Experience Tips Self Service Average Handle Time 52

Comm100

NOVEMBER 13, 2022

A Complete Guide of Tools, Tech & Tips. One survey found that 90% of consumers now rate an immediate response as either “important” or “very important” when they need a customer service question answered. . This includes bringing greater efficiency to customer service teams with built-in tools that can boost efficiency.

Tools 189

Tools Customer Service Tips Omni-Channel 189

Comm100

MARCH 27, 2023

During non-peak periods, the additional support capacity that chatbots provide allows faster resolutions to student queries and reduced wait times. For requests handled entirely by chatbots, students see no wait times, as a single chatbot can respond to an unlimited number of simultaneous chats with no delay.

Chatbots 164

Chatbots Multi-Channel Knowledge Base Wait Times 164

Comm100

NOVEMBER 13, 2022

While offering just phone or email support was once accepted, consumers today expect far more. Supporting customers across all these channels isn’t always an easy feat, but there are tools that can solve the problem. Today’s consumers are no longer satisfied with organizations offering just one or two customer service channels.

Omni-Channel 221

Omni-Channel Customer Service Chatbots Social Media 221

Stella Connect

JANUARY 25, 2018

With market realities closing in, more and more brand leaders are having serious discussions about how to define, prioritize, and deliver service excellence in the face of unrelenting consumer demands. In the eyes of consumers, the gap between excellent customer service providers and everyone else continues to widen.

Self Service 40

Self Service Trends Customer Service Contact Center 40