CX University

APRIL 2, 2024

Delivering the employee value proposition hinges on how effectively an organization communicates and acts. Pink (2009) states that when employees have a purpose in their work, are provided with opportunities to develop mastery in what they do, and have autonomy, they will be engaged. A Challenge to CX Strategies?

Strategy 52

Strategy Financial Leadership Apparel 52

Comm100

NOVEMBER 13, 2022

The efficiencies of live chat also mean a high return on investment (ROI) for the technology. Compared to phone and other communications, live chat allows less agents to help more customers. Access our Live Chat ROI Calculator to learn how much your team can save by introducing live chat. . Founded: 2009.

Tools 195

Tools Customer Service Tips Omni-Channel 195

ClearAction

OCTOBER 1, 2018

Artificial intelligence, digitalization, emerging technologies, the sharing economy, and other trends won’t solve what’s shown in these studies: “Only 20% of companies scored 9-10 for seeing a Return on Investment, with a significant 14% of companies scoring 0-2. customers, channel partners, alliances).

Customer Experience 63

Customer Experience Effort Score ROI Study 63