CX University

SEPTEMBER 18, 2018

In 2009, survey data supported that in government organizations, the level of employee engagement (or disengagement) in an organization depends on how effectively that organization does the following: 1. focuses employees at all levels on the customer, and 3. Employee Engagement is a bit of a misnomer. Trahant, Bill.

Employee Engagement 211

Employee Engagement Engagement Case Study Strategy 211

Kustomer

JANUARY 20, 2022

It’s a leading expert in customer and employee experience. Again, across the business, he’s been helping people really manage this concept of customer and employee experience. How can I move the needle on customer or employee experience in a way that doesn’t necessarily cost a whole lot?

How To 143

How To ROI Study Customers 143

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132