2009 Brands Omni-Channel Touchpoint 
CX Journey
JANUARY 11, 2018
Today’s savvy consumers have a variety of options when it comes to engaging with your brand. Let’s get one thing clear, though: having multiple channels is not the same as being omnichannel. The Importance of an Omnichannel Strategy Delivering a true omnichannel experience is hard to achieve but definitely has its benefits.
Comm100
NOVEMBER 13, 2022
Today’s customers look for fast, convenient, and personalized support that allows them to connect with brands how, where, and when they want. In 2021, this meant that 48% of organizations diversified the digital channels they support. Adopt omnichannel . Only bots can provide this kind of support 24/7 in a cost-effective way. .
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OpinionLab
MAY 30, 2017
The reason I’m telling you all this, besides the fact that I love the movie and talk about it every chance I get, is that Indy’s non-impact on the final outcome of the film is eerily similar to an experience I had recently with a prominent omnichannel retailer. So how do you deliver great omnichannel CX?
TechSee
DECEMBER 5, 2017
According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. Customers include brands like Microsoft, HP, Sephora, Virgin and Barclaycard, as well as other customers in more than 34 countries.
Stella Connect
MARCH 28, 2017
Online shopping, omnichannel offerings and technologies, and experiential retail have laid waste to the old “stack ‘em high and let ‘em fly” business model. But the truth is, these brands were too complacent. It’s estimated that between 2009 and 2013, retail foot traffic in the U.S. It’s easy to blame Amazon. declined by half.
Stella Connect
JANUARY 25, 2018
In recent years, we’ve seen a major shift in brands’ approaches to customer service delivery and contact center performance management. With market realities closing in, more and more brand leaders are having serious discussions about how to define, prioritize, and deliver service excellence in the face of unrelenting consumer demands.
Kustomer
JANUARY 20, 2022
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Jon Picoult , Founder of Watermark Consulting, to learn what it takes to not only impress your customers but to make them obsessed with your brand. Tune in to learn more! Creating Loyalty that Lasts. Jon Picoult: (02:09).
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