CSM Magazine

FEBRUARY 7, 2023

Customers are like elephants; they have amazing memories. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? Jim Davies explores 5 brand- and money-saving customer experience (CX) options. We saw this in the last big recession spanning 2007-2009.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

ClearAction

FEBRUARY 7, 2016

Customer Experience Articles. Customer experience articles. Tools, techniques, and case studies catalyze your customer experience management success. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. Customer-Focused Marketing.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

CSM Magazine

MARCH 13, 2020

Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centers during spikes in demand. Deploying a range of chatbots, each suited to a specific task, can greatly enhance the customer experience and deliver substantial benefits to the business.

Self Service 64

Self Service Chatbots Contact Center Policies 64

BirdEye

OCTOBER 6, 2023

This constant threat to your brand’s name is known as reputational risk. We will break down how to measure reputation risk, strategies for identifying vulnerabilities, and what you can do to protect your reputation in this blog. Customers, partners, investors, and the public shape how they feel about a company and its services.

Strategy 59

Strategy Social Media Airlines Software 59

CX University

OCTOBER 19, 2017

Companies are shooting themselves in the foot consistently around their customer experience. In the past 18 months, we’ve seen several major brands back pedal from serious customer experience mistakes. German customer experience has long been considered very bad. But what do customer experience thought leaders say?

Customer Experience 66

Customer Experience Culture Metrics Airlines 66