ijgolding

OCTOBER 28, 2015

Through working cross-disciplinarily with service providers from various fields designers gain a wealth of experiences that they can use in whatever client they are working with. What can we learn from the internet services from banking that we can utilise in designing healthcare services?

Customer Experience Design 120

Customer Experience Design Customer Experience Customer Journeys Customer Experience Professionals 120

ijgolding

NOVEMBER 28, 2014

However, it is only a matter of time before a viral customer experience public relations disaster could hit any business…… and that leads me very nicely on to a story that might just be the next one to do it… Meet Maggie and David Wheeler. They had no bank details and there was no gas supply to the property.

Social Media 318

Social Media Airlines Video Consumers 318

SurveySensum

JULY 14, 2020

A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. She has an accumulative experience of 16 years in the Audit and Banking industry. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132