Qualtrics

AUGUST 7, 2019

I moved to Seattle in 2009, worked as an SDET on the SharePoint Developer team for another 3 years, and then transitioned to SDE role in the Microsoft SQL org. At that point in my career, in 2015, I was looking for an environment where I could truly be given an opportunity to take ownership and accelerate my career growth.

Software 36

Software Management Healthcare Culture 36

SurveySensum

JULY 14, 2020

She strongly believes that corporate culture and employee experience directly impact customer experience. He founded Brainfood Consulting, an advisory and education service in 2009 and since then he is training professionals around the world on AI-Driven Customer Contact Strategies and Mobile-first customer service planning.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

CX University

OCTOBER 19, 2017

When we talk about improving Customer Experience, we focus on strategy, culture, and nit-pick the journey, but we need to shift our thinking and begin from a different place. Culture refers to the basics of how people work together to make decisions and how quality is maintained. More on that later in the article.).

Customer Experience 66

Customer Experience Culture Metrics Airlines 66