Thematic

DECEMBER 9, 2022

It seems obvious, but according to Hubspot research , 42% of businesses don’t survey their customers or collect feedback. These companies may say that they ‘put customers first’, but without a voice of customer program in place it seems unlikely! Do they match your ideal customer profile?

Customer Satisfaction 71

Customer Satisfaction Fashion Feedback Social Media 71

Second to None

MARCH 22, 2019

Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Connections 63

Connections Brands Social Media Voice of Customer 63

Second to None

MARCH 22, 2019

Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Connections 75

Connections Brands Social Media Loyalty Programs 75

CX Journey

FEBRUARY 27, 2019

Neither RedBox nor Netflix are even on the radar screen in terms of competition,” said Blockbuster CEO Jim Keyes, speaking to the Motley Fool in 2008. Also, how do your customer retention numbers look? Don't get Blockbuster'd. It’s more Wal-Mart and Apple." NPS might not be telling the whole story.

Metrics 88

Metrics NPS Trends Financial 88

CX Journey

FEBRUARY 27, 2019

Neither RedBox nor Netflix are even on the radar screen in terms of competition,” said Blockbuster CEO Jim Keyes, speaking to the Motley Fool in 2008. Also, how do your customer retention numbers look? Don't get Blockbuster'd. It’s more Wal-Mart and Apple." NPS might not be telling the whole story.

Metrics 80

Metrics NPS Trends Financial 80

Pink Guava

APRIL 26, 2020

Yes, it will be a slow recovery of the economy with business models, customer demand everything having a reset. But there is always a silver lining after a doom, and history is the witness that every doom had been a change to start the NEW, be the dotcom, 2008 prime recession or the Great Depression of the 1920s.

Social Media 84

Social Media Financial Innovation Employee Engagement 84

Wootric CX Blog

FEBRUARY 14, 2019

His big heart, quick wit, and eye for process have made him besties with many a Wootric customer. “I learn a customer’s goals and what motivates them – why do they want implement a Voice of Customer Program? To reduce churn? Optimize their product or service? Steven Van Belleghem.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67