Thematic

DECEMBER 9, 2022

By listening to your customers. It seems obvious, but according to Hubspot research , 42% of businesses don’t survey their customers or collect feedback. These companies may say that they ‘put customers first’, but without a voice of customer program in place it seems unlikely!

Customer Satisfaction 71

Customer Satisfaction Fashion Feedback Social Media 71

Second to None

MARCH 22, 2019

Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market. Connecting with a customer begins with understanding their behavioral characteristics and deeper values. As Generation Z matures, their impact will only increase. 1, 7] [link].

Connections 63

Connections Brands Social Media Voice of Customer 63

CX Journey

FEBRUARY 27, 2019

The customer experience is a journey; your transformation work is, too! I was recently asked for suggestions on how to prevent different business units and divisions within a larger organization from becoming complacent when they are performing well based on their customer experience metrics. Customers change. This is a journey!

Metrics 88

Metrics NPS Trends Financial 88

CX Journey

FEBRUARY 27, 2019

The customer experience is a journey; your transformation work is, too! I was recently asked for suggestions on how to prevent different business units and divisions within a larger organization from becoming complacent when they are performing well based on their customer experience metrics. Customers change. This is a journey!

Metrics 80

Metrics NPS Trends Financial 80

Second to None

MARCH 22, 2019

Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market. Connecting with a customer begins with understanding their behavioral characteristics and deeper values. As Generation Z matures, their impact will only increase. 1, 7] [link].

Connections 75

Connections Brands Social Media Loyalty Programs 75

Pink Guava

APRIL 26, 2020

Not only millions have suffered from disease, death, poverty, loneliness but we are on a brink of recession, slow growth with muted demand, and customer sentiments. Yes, it will be a slow recovery of the economy with business models, customer demand everything having a reset. Pandemic has taken everything by storm worldwide.

Social Media 84

Social Media Financial Innovation Employee Engagement 84

Wootric CX Blog

FEBRUARY 14, 2019

These authors, speakers, thought-leaders and dedicated customer experience professionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. Why we love Amy: She’s head of Customer Advocacy at MindTouch. Angus Yang. Why we love Augie: He’s the Sr. Plus, his Twitter feed!

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67