Holding On to Customers During Tough Times

MaritzCX

In the current economy, there is a very real and growing concern about how to gain and to keep customers. In stressful times such as these, many companies tend to pull away from their customers, and may even cut back on 'satisfaction and loyalty' programs to try and improve their bottom line.

Holding On to Customers During Tough Times

MaritzCX

In the current economy, there is a very real and growing concern about how to gain and to keep customers. In stressful times such as these, many companies tend to pull away from their customers, and may even cut back on 'satisfaction and loyalty' programs to try and improve their bottom line.

Holding On to Customers During Tough Times

MaritzCX

In the current economy, there is a very real and growing concern about how to gain and to keep customers. In stressful times such as these, many companies tend to pull away from their customers, and may even cut back on 'satisfaction and loyalty' programs to try and improve their bottom line.

Increasing Customer and Employee Engagement

MaritzCX

Read this article to learn more about some of the time-tested things you can do to increase your customers' and employees' engagement

Increasing Customer and Employee Engagement

MaritzCX

Read this article to learn more about some of the time-tested things you can do to increase your customers' and employees' engagement

Increasing Customer and Employee Engagement

MaritzCX

Read this article to learn more about some of the time-tested things you can do to increase your customers' and employees' engagement

Engaging and Retaining Customers during Tough Economic Times

MaritzCX

In tough economic times, the decisions that businesses make can literally mean the difference between success and failure - especially when it comes to retaining their customers and engaging new ones. But how, you may ask, does a company retain its customers and attract new ones in the current economic environment

Engaging and Retaining Customers during Tough Economic Times

MaritzCX

In tough economic times, the decisions that businesses make can literally mean the difference between success and failure - especially when it comes to retaining their customers and engaging new ones. But how, you may ask, does a company retain its customers and attract new ones in the current economic environment

The Importance of Responding to Customer Concerns Quickly

MaritzCX

I got a very complimentary email from a customer not too long ago thanking both myself and my team for getting back to them quickly. While this e-mail was very nice and I was really glad that our customer was happy, it did make me wonder: What kind of customer response times are other businesses. View Article

The Importance of Responding to Customer Concerns Quickly

MaritzCX

I got a very complimentary email from a customer not too long ago thanking both myself and my team for getting back to them quickly. While this e-mail was very nice and I was really glad that our customer was happy, it did make me wonder: What kind of customer response times are other businesses. View Article

The Importance of Responding to Customer Concerns Quickly

MaritzCX

I got a very complimentary email from a customer not too long ago thanking both myself and my team for getting back to them quickly. While this e-mail was very nice and I was really glad that our customer was happy, it did make me wonder: What kind of customer response times are other businesses. View Article

Making the Most of Customer and Employee Feedback Data

MaritzCX

Most companies collect some sort of customer or employee feedback data. But once they collect this data they often ask: What do I do with the data now that I have it? How can we make the best use of it

The Silver Lining for Businesses: Increase Your Profits and Preserve Your Marketing Budget by Moving Your Swing Group Customers to Your Engaged Group

MaritzCX

Research conducted by Allegiance reveals that companies typically have three types/groups of customers. Obviously, engaged customers are the best customers because of the strong emotional connections that they have to a company, and their genuine willingness to assist a company in improving its customer experience. These are: Engaged, Disengaged and Swing.

Groups 200

The Silver Lining for Businesses: Increase Your Profits and Preserve Your Marketing Budget by Moving Your Swing Group Customers to Your Engaged Group

MaritzCX

Research conducted by Allegiance reveals that companies typically have three types/groups of customers. Obviously, engaged customers are the best customers because of the strong emotional connections that they have to a company, and their genuine willingness to assist a company in improving its customer experience These are: Engaged, Disengaged and Swing.

Groups 200

The Silver Lining for Businesses: Increase Your Profits and Preserve Your Marketing Budget by Moving Your Swing Group Customers to Your Engaged Group

MaritzCX

Research conducted by Allegiance reveals that companies typically have three types/groups of customers. Obviously, engaged customers are the best customers because of the strong emotional connections that they have to a company, and their genuine willingness to assist a company in improving its customer experience These are: Engaged, Disengaged and Swing.

Groups 200

Customer Engagement Best Practices: The Five Things That Successful Companies Do… p.5

MaritzCX

The focus of our products and services is on helping companies to improve their customer and employee feedback initiatives. As we have worked with our customers, we have identified five things that make them successful. Below is a recap of the first four best practices: They collect more feedback. They are willing to quantify engagement. They look beyond the tools and technology that help them to better understand engagement levels.

Customer Engagement Best Practices: The Five Things That Successful Companies Do… p.5

MaritzCX

The focus of our products and services is on helping companies to improve their customer and employee feedback initiatives. As we have worked with our customers, we have identified five things that make them successful. Below is a recap of the first four best practices: They collect more feedback. They are willing to quantify engagement. They look beyond the tools and technology that help them to better understand engagement levels.

Customer Engagement Best Practices: The Five Things That Successful Companies Do… p.5

MaritzCX

The focus of our products and services is on helping companies to improve their customer and employee feedback initiatives. As we have worked with our customers, we have identified five things that make them successful. Below is a recap of the first four best practices: They collect more feedback. They are willing to quantify engagement. They look beyond the tools and technology that help them to better understand engagement levels.

Making the Most of Customer and Employee Feedback Data – Allegiance Professional Services

MaritzCX

Most companies collect some sort of customer or employee feedback data. But once they collect this data they often ask: What do I do with the data now that I have it? How can we make the best use of it

Making the Most of Customer and Employee Feedback Data – Allegiance Professional Services

MaritzCX

Most companies collect some sort of customer or employee feedback data. But once they collect this data they often ask: What do I do with the data now that I have it? How can we make the best use of it

Customer Engagement Best Practices: The Five Things That Successful Companies Do… p.4

MaritzCX

As we have worked with organizations to help them improve their customer and employee feedback initiatives, we have identified five most common things that make them successful. Developing an effective customer engagement program will take some investment in terms of time, energy and resources. The benefits of the program far outweigh these investments as we have learned from our research on the economics of engagement. General

Customer Engagement Best Practices: The Five Things That Successful Companies Do… p.4

MaritzCX

As we have worked with organizations to help them improve their customer and employee feedback initiatives, we have identified five most common things that make them successful. Developing an effective customer engagement program will take some investment in terms of time, energy and resources. The benefits of the program far outweigh these investments as we have learned from our research on the economics of engagement

Customer Engagement Best Practices: The Five Things That Successful Companies Do… p.4

MaritzCX

As we have worked with organizations to help them improve their customer and employee feedback initiatives, we have identified five most common things that make them successful. Developing an effective customer engagement program will take some investment in terms of time, energy and resources. The benefits of the program far outweigh these investments as we have learned from our research on the economics of engagement

Software-as-a-Service Advantages in 2009

MaritzCX

collect more feedback and increase customer and employee loyalty; spend less on surveying, infrastructure and staff, and yet get the. I’ve been doing a lot of research lately on Software-as-a-Service (SaaS), and have come to the conclusion – given the current state of the economy which is forcing businesses to do more with less (e.g. View Article

Software-as-a-Service Advantages in 2009

MaritzCX

collect more feedback and increase customer and employee loyalty; spend less on surveying, infrastructure and staff, and yet get the. I’ve been doing a lot of research lately on Software-as-a-Service (SaaS), and have come to the conclusion – given the current state of the economy which is forcing businesses to do more with less (e.g. View Article

Software-as-a-Service Advantages in 2009

MaritzCX

collect more feedback and increase customer and employee loyalty; spend less on surveying, infrastructure and staff, and yet get the. I’ve been doing a lot of research lately on Software-as-a-Service (SaaS), and have come to the conclusion – given the current state of the economy which is forcing businesses to do more with less (e.g. View Article

Customer Engagement Best Practices: The Five Things That Successful Companies Do… p.3

MaritzCX

Allegiance has worked with thousands of companies helping them to deploy customer and employee feedback systems. First, they collect more feedback from more customer interaction points, and second they work to quantify engagement. Once you recognize how employees and customers are feeling about your business; once you start to observe trends, whether in a particular employee, branch, policy, manager, etc.;

Customer Engagement Best Practices: The Five Things That Successful Companies Do… p.3

MaritzCX

Allegiance has worked with thousands of companies helping them to deploy customer and employee feedback systems. First, they collect more feedback from more customer interaction points, and second they work to quantify engagement. Once you recognize how employees and customers are feeling about your business; once you start to observe trends, whether in a particular employee, branch, policy, manager, etc.;

Customer Engagement Best Practices: The Five Things That Successful Companies Do… p.3

MaritzCX

Allegiance has worked with thousands of companies helping them to deploy customer and employee feedback systems. First, they collect more feedback from more customer interaction points, and second they work to quantify engagement. Once you recognize how employees and customers are feeling about your business; once you start to observe trends, whether in a particular employee, branch, policy, manager, etc.;

Uncovering Revenue and Growth Opportunities, and Gaining a Competitive Edge in a Down Economy: A Q&A with Allegiance Best Practices Consulting Team

MaritzCX

Company growth and profits are directly tied to customer and employee engagement. And no matter what the state of the economy is, there are always opportunities for growth for businesses that stay focused. But with so much to do these days, where do you start?

Uncovering Revenue and Growth Opportunities, and Gaining a Competitive Edge in a Down Economy: A Q&A with Allegiance Best Practices Consulting Team

MaritzCX

Company growth and profits are directly tied to customer and employee engagement. And no matter what the state of the economy is, there are always opportunities for growth for businesses that stay focused. But with so much to do these days, where do you start?

Uncovering Revenue and Growth Opportunities, and Gaining a Competitive Edge in a Down Economy: A Q&A with Allegiance Best Practices Consulting Team

MaritzCX

Company growth and profits are directly tied to customer and employee engagement. And no matter what the state of the economy is, there are always opportunities for growth for businesses that stay focused. But with so much to do these days, where do you start?

Increasing Employee Engagement & Productivity in the Current Economic Climate

MaritzCX

In tough economic times, improving your employees’ morale and increasing their engagement and productivity is critical, as every resource counts and your employees can have a big impact on your customers’ experiences. But in times like these many business leaders wonder: how can we keep employees motivated, passionate and engaged – in other words, productive – in an environment where we’re asking them to do more with less and/or have recently had to downsize our company?

Increasing Employee Engagement & Productivity in the Current Economic Climate

MaritzCX

In tough economic times, improving your employees’ morale and increasing their engagement and productivity is critical, as every resource counts and your employees can have a big impact on your customers’ experiences. But in times like these many business leaders wonder: how can we keep employees motivated, passionate and engaged – in other words, productive – in an environment where we’re asking them to do more with less and/or have recently had to downsize our company?

Increasing Employee Engagement & Productivity in the Current Economic Climate

MaritzCX

In tough economic times, improving your employees’ morale and increasing their engagement and productivity is critical, as every resource counts and your employees can have a big impact on your customers’ experiences. But in times like these many business leaders wonder: how can we keep employees motivated, passionate and engaged – in other words, productive – in an environment where we’re asking them to do more with less and/or have recently had to downsize our company?

What is Engagement? And Why Should Your Business Care About It?

MaritzCX

Here at Allegiance, we spend a lot of time talking to customers and potential sales prospects about engagement. But if you’re new to the engagement arena, you may ask: What is engagement? And why should my business care about it? Since we’re going to be blogging about engagement and other related topics moving forward, I. View Article

What is Engagement? And Why Should Your Business Care About It?

MaritzCX

Here at Allegiance, we spend a lot of time talking to customers and potential sales prospects about engagement. But if you’re new to the engagement arena, you may ask: What is engagement? And why should my business care about it? Since we’re going to be blogging about engagement and other related topics moving forward, I. View Article