Education Services Group

FEBRUARY 26, 2019

Unless you’re one of the first people to buy an iPhone, way back in 2007, there was probably a time when you thought a smartphone was unnecessary. They can’t just ask — you probably don’t know yourself when that tipping point occurred. Is Your Customer Getting the ROI They Expect? Think back to your first smartphone.

Customers 40

Customers Case Study Customer Success ROI 40

Education Services Group

FEBRUARY 25, 2019

Unless you’re one of the first people to buy an iPhone, way back in 2007, there was probably a time when you thought a smartphone was unnecessary. They can’t just ask — you probably don’t know yourself when that tipping point occurred. Is Your Customer Getting The ROI That They Expect? Think back to your first smartphone.

Case Study 40

Case Study Customers Customer Success Study 40

Comm100

NOVEMBER 13, 2022

A Complete Guide of Tools, Tech & Tips. This meant a shift away from efficiency metrics towards agent wellbeing. The efficiencies of live chat also mean a high return on investment (ROI) for the technology. Access our Live Chat ROI Calculator to learn how much your team can save by introducing live chat. .

Tools 189

Tools Customer Service Tips Omni-Channel 189

BirdEye

MAY 10, 2023

Plus, we’ll provide tips to ensure your strategies are successful. Email marketing has an ROI of $36 for every $1 spent. Track performance metrics: Measure KPIs, including website traffic, conversions, customer sentiment , and other metrics. But when it launched in 2007, it was one of several smartphones.

Examples 98

Examples Strategy Tips Marketing 98

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

SEPTEMBER 8, 2023

This small case study shows that when companies move beyond the traditional customer satisfaction metric and rigorously measure NPS , they can find ways to make customers happier, which, in turn, can lead to increased revenue. Between 2007 and 2011, Apple’s NPS soared from 58% to an impressive 72%. Another Customer Lost?

NPS 52

NPS ROI Social Media Effort Score 52