Qualtrics

JANUARY 22, 2019

I think it’s really moving to hear at AmEx about what that customer culture means -we don’t get it right all the time, that’s for sure. On bringing that voice of customer to life for all employees: We did little things like for our customer service, we built four London landing style phone booths.

Voice of Customer 33

Voice of Customer Hotels Survey Call Center 33

Strativity

JULY 16, 2014

Strativity Group’s next Customer Experience Management (CEM) Certification program will be held in Orlando, FL., Innovating the experience to create lasting memories. Integrating social media into the customer experience. Measuring what matters in Voice of Customer programs.

Customer Experience Management 40

Customer Experience Management Groups CEM Customer Experience 40

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. In 2007, he was placed in the Time 100 Most Influential People in The World list. Ron Shevlin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. In 2007, he was placed in the Time 100 Most Influential People in The World list. Ron Shevlin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Customer Alignment

MAY 11, 2017

Tell your customers what action you’re taking as a result of their feedback and then make sure you do it! Surveys are a key part of the big business of Customer Experience Management and Voice of Customer programmes – but they have become a victim of their own success.

Feedback 40

Feedback Survey How To Hotels 40