Beyond Philosophy

NOVEMBER 10, 2014

For many years, there has been a debate whether you could assign a dollar amount to determine the return on investment for any Customer Experience improvements. February 2006. Power Report: Customer Switch Auto Insurers Because of Poor Service; However, Savings with New Carrier Often Isn’t Enough to Fully Satisfy.”

Net Promoter Score 164

Net Promoter Score ROI Customer Experience Insurance 164

Michel Falcon Experience

APRIL 13, 2023

Michel Falcon: What do you know now about company culture that you wish you had known when it was 2005, 2006? What do you recommend individuals that are looking to get that budget to develop their company culture, invest in their people when the ROI isn’t so black and white? Those tend to be your core values.

Culture 60

Culture Company ROI Leadership 60

Natalie Petouhof

MARCH 6, 2017

I’ve written return on investment models for the value of human capital. An early champion of online video who was instrumental in Google’s 2006 acquisition of YouTube, Susan now oversees YouTube’s content and business operations, engineering and product development.

Culture 40

Culture Company Competitive Advantage Conference 40

Comm100

NOVEMBER 13, 2022

The efficiencies of live chat also mean a high return on investment (ROI) for the technology. Access our Live Chat ROI Calculator to learn how much your team can save by introducing live chat. . Chatbot ROI Calculator – Find out how much money your team could save with an AI Chatbot . Founded: 2006.

Tools 195

Tools Customer Service Tips Omni-Channel 195