Amity

MAY 5, 2016

Working in Customer Success, we hear the same terms all the time: ARR, Churn, MRR, Retention, SaaS, etc. This week, we looked at some commonly-used terms in the world of Customer Success and made a few discoveries on who tweeted it first. Customer Churn. Customer Health Score. Customer Lifecycle.

Net Promoter Score 57

Net Promoter Score Customer Success Multi-Channel Customer Retention 57

Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. To understand customers, the effective enterprise needs to think in human, emotional terms. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy.

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60

SurveySparrow

NOVEMBER 6, 2020

Alchemer (formerly known as SurveyGizmo) is an online survey platform which helps businesses make informed decisions by getting customer feedback. The tool boasts of customers like FedEx, Bloomberg Television, GE, ESPN, Microsoft, IBM, etc. Collect feedback from any part of the world using multi-language surveys option.

Omni-Channel 45

Omni-Channel Survey Multi-Channel Effort Score 45

Grade.us

JUNE 2, 2020

When you’ve invested in review management, on the one hand, you’re deciding to proactively generate reviews from your customers to drive loyalty, celebrate your happiest evangelists, and create valuable user generated marketing materials. Create and customize your own review funnel , via custom landing pages.

Software 47

Software Management Net Promoter Score Multi-Channel 47