CloudCherry

MARCH 8, 2019

She is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. Jeanne has over 20 years of experience into ‘Customer Experience’ as she learned early on from her father. It soon became a bestseller and has been translated into eight languages.

Chief Customer Officer 285

Chief Customer Officer Customer Experience Professionals Consulting Employee Experience 285

ijgolding

FEBRUARY 4, 2016

How do you become a Customer Experience Professional? I think it is fascinating to understand how people end up doing something like CX…… and so I am absolutely delighted to share with you one professionals story in this post. We wanted Customer Loyalty – Raving Fans (we just didn’t call it that!).

Customer Experience Professionals 120

Customer Experience Professionals Tourism Training Customer Experience 120

Customer Bliss

DECEMBER 22, 2016

Jeanne is an accomplished thought leader on customer-centric business strategy and has written several books in this space including the groundbreaking, “ Chief Customer Officer” (Jossey-Bass, 2006) and her latest book, “ Chief Customer Officer 2.0 ”. What’s driving this?

Chief Customer Officer 0

Chief Customer Officer Omni-Channel Social Media Leadership 0

ClearAction

FEBRUARY 14, 2015

If every company has no intention of loving their suppliers, then what's the point of B2B companies trying to be loved their customers? " A worthwhile read, and certainly food for thought in re-thinking your customer experience strategy. In the article Customer Experience Capabilities, Not Projects!

Customer Experience 48

Customer Experience Customer Centricity Customer Experience Management Financial 48