2006, Customer Expectations, Customer Experience Professionals and Loyalty

I didn’t choose CX – it chose me!! Heather Grisedale explains how she became a CCXP

ijgolding

FEBRUARY 4, 2016

How do you become a Customer Experience Professional? I think it is fascinating to understand how people end up doing something like CX…… and so I am absolutely delighted to share with you one professionals story in this post. We wanted Customer Loyalty – Raving Fans (we just didn’t call it that!).

Customer Experience Professionals

Customer Experience Professionals Tourism Training Customer Experience

CCO Forum 2017: Why you need a Chief Customer Officer

Customer Bliss

DECEMBER 22, 2016

Jeanne is an accomplished thought leader on customer-centric business strategy and has written several books in this space including the groundbreaking, “ Chief Customer Officer” (Jossey-Bass, 2006) and her latest book, “ Chief Customer Officer 2.0 ”. What’s driving this?

Chief Customer Officer

Chief Customer Officer Omni-Channel Social Media Leadership

Customer Experience Update

I didn’t choose CX – it chose me!! Heather Grisedale explains how she became a CCXP

CCO Forum 2017: Why you need a Chief Customer Officer

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