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First Call Resolution Customer Insights Innovation Customer Experience Management Net Promoter Score Effort Score Consumers Chatbots Customer Base Brands More Related Topics >
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Expert commentary: Closing the CX Gap between Customer Expectations and Business Reality

Comm100

MARCH 2, 2022

For example, using Amazon for its convenient one-click checkout feature creates an experience of what easy looks and feels like, becoming a kind of de facto standard that customers could use, whether subconsciously or entirely consciously, as a gauge during their online experience with your organization.

Customer Expectations 130
Customer Expectations Net Promoter Score Effort Score Policies 130
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How Brazilian Fashion Retailer Passarela Uses Data for Better CX

Oracle

APRIL 3, 2018

Here’s what we learned about Yasmini and the innovative work she and the Brazilian fashion retailer are doing in customer experience. In 2005 we’ve started Passarela.com, which was the first store to sell women’s fashion shoes in Brazil. Tell us a little bit about yourself and your role at Passarela.

Fashion 50
Fashion Retail Data Ecommerce 50
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