Experience Matters

DECEMBER 22, 2014

Hall joined the D-backs in May 2005 as Senior Vice President, Communications, was named president in September 2006 and CEO in January 2009. The Diamondbacks use several mechanisms to engage employees. He sends the game day staff notes and letters and mentions them by name in the team magazine.

Culture 313

Culture Sports Employee Engagement Leadership 313

Alida

DECEMBER 15, 2016

Unfortunately, compared to other industries, health care lags in employee engagement. A 2016 study from Quantum Workplace reveals that the health care industry is dead last among 17 industries when it comes to keeping employees engaged. Compared to other industries, health care lags in employee engagement.

Airlines 138

Airlines Hospitality Employee Engagement Entertainment 138

Beyond Philosophy

JUNE 2, 2015

As important in delivering great experiences are the things customers don’t see, particularly where employees are concerned. Since Fortune Magazine first started its “100 Best Places To Work” in 1998, Wegmans has made the list; and in 2005, it was named the best employer in America.

Customer Centricity 60

Customer Centricity Retail Leadership Training 60