ShepHyken

JANUARY 31, 2020

Gen Z- born from 2005 to present. They still prefer brick-and-mortar stores, with 67% of those surveyed reporting that they still prefer buying at their local retailer even if the item is available online. Matures- born before 1945. Baby Boomers- born between 1946 and 1964. Gen X- born between 1965 and 1981. Generation X.

Customer Service 111

Customer Service Social Media Entertainment Guidelines 111

ShepHyken

JANUARY 31, 2020

Gen Z- born from 2005 to present. They still prefer brick-and-mortar stores, with 67% of those surveyed reporting that they still prefer buying at their local retailer even if the item is available online. Matures- born before 1945. Baby Boomers- born between 1946 and 1964. Gen X- born between 1965 and 1981. Generation X.

Customer Service 107

Customer Service Social Media Entertainment Guidelines 107

Michelli Experience

OCTOBER 16, 2015

Businesses deciding to implement a new customer service channel must consider a variety of factors before making a choice. Like implementing a new customer service platform , opening a new service channel requires significant investments of time and money; the return on which can be difficult to predict.

Customer Service 100

Customer Service Software Survey Customers 100

inmoment

MARCH 9, 2020

The future will demand even more customer self-sufficiency in an environment of greater complexity. A glitchy app, devices that turn out to not be so intuitive, or long queues for help can devastate your customer service strategy. Companies must work overtime to ensure no customer gets left behind.

Customer Experience 52

Customer Experience Self Service Hotels Leadership 52