CX Journey

FEBRUARY 18, 2016

Ten years ago, in 2005, a group of people working in the field of knowledge management across the UK and the USA coined the phrase " narrative leadership." More innovative businesses brought together multidisciplinary teams to share knowledge through storytelling. Plenty of books were written and conferences attended.

Leadership 80

Leadership Innovation Customer Insights Tips 80

ProProfs Chat

DECEMBER 23, 2019

They will go above and beyond so that their employees do what it takes to ensure that the customers are always happy and satisfied. Of course, they do. The degree to which employees within the business are empowered can actually determine the success of building a customer centric organization. Rely on customer feedback.

Customer Centricity 96

Customer Centricity Customer Journeys Effort Score Knowledge Base 96

Martin Hill-Wilson

MAY 27, 2015

Of course I should have anticipated it, given the webinar title was ‘Go Digital!’ and we were spelling out the new doctrine of ‘real time’, ‘innovative’, ‘perpetual beta’ etc. It’s all useful if you remember the golden rule of customer insight. From six in ten in 2005 to almost nine in ten today. What does she do?

Self Service 40

Self Service Social Media Multi-Channel Consumers 40

Currency Alliance

NOVEMBER 16, 2021

Therefore, most reward catalogs look like ecommerce stores from 2005. With the wealth of data available in a major loyalty program, backed up by customer consent, and powered by programmatic tech, Kroger’s customer can now expect to receive highly relevant offers from many different brands. It often has a great CX and UI.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

Currency Alliance

NOVEMBER 16, 2021

Therefore, most redemption catalogs look like ecommerce stores from 2005. With the wealth of data available in a major loyalty program, backed up by customer consent, and powered by programmatic tech, Kroger’s customer can now expect to receive highly relevant offers from many different brands. It often has a great CX and UI.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52