CX Journey

FEBRUARY 18, 2016

Ten years ago, in 2005, a group of people working in the field of knowledge management across the UK and the USA coined the phrase " narrative leadership." In the early 2000s, I had the pleasure of experiencing a leadership training course that included material from Stephen, a nd I was captivated.

Leadership 80

Leadership Innovation Customer Insights Tips 80

ProProfs Chat

DECEMBER 23, 2019

They will go above and beyond so that their employees do what it takes to ensure that the customers are always happy and satisfied. Of course, they do. The degree to which employees within the business are empowered can actually determine the success of building a customer centric organization. But that is not where it ends.

Customer Centricity 96

Customer Centricity Customer Journeys Effort Score Knowledge Base 96

Martin Hill-Wilson

MAY 27, 2015

Of course I should have anticipated it, given the webinar title was ‘Go Digital!’ It’s all useful if you remember the golden rule of customer insight. From six in ten in 2005 to almost nine in ten today. People in the UK spent an average of 20 hours and 30 minutes online each week in 2014, over double the amount in 2005.

Self Service 40

Self Service Social Media Multi-Channel Consumers 40

Currency Alliance

NOVEMBER 16, 2021

Therefore, most reward catalogs look like ecommerce stores from 2005. With the wealth of data available in a major loyalty program, backed up by customer consent, and powered by programmatic tech, Kroger’s customer can now expect to receive highly relevant offers from many different brands. It often has a great CX and UI.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

Currency Alliance

NOVEMBER 16, 2021

Therefore, most redemption catalogs look like ecommerce stores from 2005. With the wealth of data available in a major loyalty program, backed up by customer consent, and powered by programmatic tech, Kroger’s customer can now expect to receive highly relevant offers from many different brands. It often has a great CX and UI.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

C Space

FEBRUARY 11, 2020

A leader in the consulting world for more than 20 years, Charles has a successful track record of reinventing companies, brands, and experiences through co-creation and collaboration with customers. The Right Insight. The Right Insight What makes a successful customer insights leader?

Net Promoter Score 52

Net Promoter Score Customer Centricity Banking Leadership 52