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Partners

Optimove

IBM Watson Campaign Automation is a SaaS-based digital marketing automation platform that puts the power of data insights in the hands of the marketer to design smarter campaigns that exceed customer expectations. This award-winning technology company provides innovative and reliable software to over 400 online gaming brands worldwide.

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Conversations with Clients: Ding Yi (Allen), Ant Financial, Part I

COPC

recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial. Q: Why has Ant Financial been so keen to forge ahead recently with the adoption of artificial intelligence (AI) in customer service? About Ant Financial.

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Conversations with Clients: Ding Yi, Ant Financial, Part I

COPC

recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial. Q: Why has Ant Financial been so keen to forge ahead recently with the adoption of artificial intelligence (AI) in customer service? About Ant Financial.

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Client Interview Series: Ding Yi at Ant Financial

COPC

recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial. Q: Why has Ant Financial been so keen to forge ahead recently with the adoption of artificial intelligence (AI) in customer service?

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Why Should You Care About Customer Experience?

Feedbackly

64% of people think that customer experience is more important than price in their choice of a brand. Popularity of Customer Experience. I smell an opportunity for new market entrants… A recent study suggests that the rapid rate of digital innovation has had a profound effect on customer expectations.