Team Support

SEPTEMBER 8, 2020

Businesses buy your products or services to help their operations run efficiently and to meet their customers’ expectations. It is not simply good enough to strive for service level performance targets and high customer satisfaction scores without pursuing an expected positive outcome from these efforts.

B2B 64

B2B Effort Score Customer Expectations Customer Satisfaction 64

Retently

OCTOBER 19, 2018

Do you just give all employees the generic “the customer is always right” speech, or do you actually have a customer-centric process in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

Chief Customer Officer 90

Chief Customer Officer Customer Centricity Call Center Metrics 90

Feedbackly

SEPTEMBER 26, 2018

64% of people think that customer experience is more important than price in their choice of a brand. Popularity of Customer Experience. I smell an opportunity for new market entrants… A recent study suggests that the rapid rate of digital innovation has had a profound effect on customer expectations.

Customer Experience 56

Customer Experience Social Media Feedback Customers 56

COPC

SEPTEMBER 3, 2019

has enabled the staff and management at Ant Financial to gain a better understanding and a comprehensive overview of what is required to deliver international-level standards of customer experience, which has helped with the innovation of digital customer service. With this in mind, we have found that the relationship with COPC Inc.

Financial 40

Financial Self Service System Customer Satisfaction 40

COPC

SEPTEMBER 5, 2019

Q: Why has Ant Financial been so keen to forge ahead recently with the adoption of artificial intelligence (AI) in customer service? Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004. In Part 1 of our interview, here’s what Allen had to say: ……………………………….

Financial 40

Financial Analysis System Innovation 40

COPC

SEPTEMBER 4, 2019

Q: Why has Ant Financial been so keen to forge ahead recently with the adoption of artificial intelligence (AI) in customer service? Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004. In Part 1 of our interview, here’s what Allen had to say: ……………………………….

Financial 40

Financial Analysis System Innovation 40

LiveChat

JANUARY 20, 2017

Although first prototypes were invented in 1970, it came back at the beginning of the 21st century as a customer service software and gained popularity a couple of years later. Facebook was invented in 2004, and although it was just a network back then, many businesses adopted it as an additional customer support channel.

Self Service 28

Self Service Trends Customer Service Customer Experience 28