Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?
CSM Magazine
APRIL 5, 2018
Or can contact centres start to leverage the move towards AI and create a more customer-focused environment that will result in higher levels of customer care? If you are a contact centre, it is time for you to move more of your team to video based live engagement. 2-way video chat allows your agents to see your customer.
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