CSM Magazine

MARCH 24, 2022

The best field service solutions will include consumer portals that can make scheduling service visits easy for customers by offering control over their experience. Consumers are empowered to upload relevant photos and equipment information based on their repair request and view their service history and product details online.

Retail 119

Retail Self Service Customer Experience How To 119

Magellan Solutions

NOVEMBER 7, 2023

They first delegated their technical support in India as early as 2004. To make their platform accessible to consumers, they’ve also integrated machine learning-based language services like Amazon Translate and Amazon Transcribe. This setup works well for Microsoft, a leading vendor of computer systems and cloud services.

Call Center 52

Call Center Competitive Advantage Financial Software 52

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130