CSM Magazine

MARCH 24, 2022

Technicians have access to records from FSM and CRM software to glean actionable insights, ensuring that they can provide better service by satisfying the customer’s needs and addressing upcoming problems in one visit. About the Author.

Retail 119

Retail Self Service Customer Experience How To 119

Magellan Solutions

NOVEMBER 7, 2023

They first delegated their technical support in India as early as 2004. Access to Advanced Technology One of the competitive advantages of Business Process Outsourcing (BPO) companies in the market is their access to cutting-edge technology and best practices.

Call Center 52

Call Center Competitive Advantage Financial Software 52

Storyminers

JULY 6, 2020

Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. She has served clients as an independent consulting partner since 2004. Before starting his firm, Thompson worked in the IT industry for fifteen years.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. She has served clients as an independent consulting partner since 2004. Before starting his firm, Thompson worked in the IT industry for fifteen years.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130