article thumbnail

10 Examples of Bad Outsourcing and How to Avoid Them

Magellan Solutions

10 EXAMPLES OF BAD OUTSOURCING AND HOW TO AVOID THEM . We’ll also go through the top ten causes of these outsourcing failures and how to prevent them. . Instead of depending just on the outsourced team’s brand value, evaluate their skills. In 2004, J.P. in 2004, the bank decided to dissolve the agreement.

article thumbnail

The desire to make a difference in creating a customer-oriented culture – an interview with Kathy van de Laar

ijgolding

It’s shocking to me still sometimes how far removed we are from being able to look through the eyes of our customers. I still hear things like: ‘I treat my customers how I want to be treated’ instead of how they want to be treated. I started EarlyBridge in 2004. How did you become involved with customer experience?

article thumbnail

25 important social media questions, answered

BirdEye

Before typing, take a deep breath and remind yourself of your brand values and principles. It’s possible that this reply will involve an apology, or it could be an explanation of how you plan to rectify the issue. This was followed by Friendster in 2002, Myspace in 2003, and then the launch of Facebook in 2004.