article thumbnail

The desire to make a difference in creating a customer-oriented culture – an interview with Kathy van de Laar

ijgolding

I started EarlyBridge in 2004. Then I was with KPMG for a few years in the Netherlands before I started my own company in 2004. It’s shocking to me still sometimes how far removed we are from being able to look through the eyes of our customers. We work with organisations large and small to help them be more customer-centric.

article thumbnail

10 Examples of Bad Outsourcing and How to Avoid Them

Magellan Solutions

Instead of depending just on the outsourced team’s brand value, evaluate their skills. In 2004, J.P. in 2004, the bank decided to dissolve the agreement. Due to its inability to pay its debts, EDS had paid off more than $500 million in lost assets by 2004. MORGAN ABANDONS IBM. CASE STUDY. TAKE NOTE: .

article thumbnail

25 important social media questions, answered

BirdEye

Before typing, take a deep breath and remind yourself of your brand values and principles. This was followed by Friendster in 2002, Myspace in 2003, and then the launch of Facebook in 2004. It can be difficult to respond to negative comments on social media, but the best approach is to remain professional and respectful.