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MiFID II: What Do You Need to Know?

Avaya

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. An original MiFID was enacted in 2004, prior to the 2008 global financial crisis.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Her areas of expertise include market research, program management, marketing, instructional design, and training. Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Annette Franz.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Her areas of expertise include market research, program management, marketing, instructional design, and training. Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Annette Franz.

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Customer loyalty: how to seduce customers

LiveChat

You can come out with the most brilliant idea of bonding customers to your brand, but if you forget about basics, it’s not going to work out. If your product is lacking quality, even the best marketing team in the world won’t help you to keep your customers. Another important thing: great customer service.

Loyalty 28
article thumbnail

Customer loyalty: how to seduce customers

LiveChat

You can come out with the most brilliant idea of bonding customers to your brand, but if you forget about basics, it’s not going to work out. If your product is lacking quality, even the best marketing team in the world won’t help you to keep your customers. Another important thing: great customer service.

Loyalty 28