CX Journey
DECEMBER 11, 2018
I thought I'd share some good ones that I'd recommend you add to your reading list for 2019. These books are not customer experience books per se - but the outcomes of implementing what you learn in them will certainly lead to better experiences for employees and for customers. I believe the latest edition was updated in 2004.
Retently
JULY 28, 2023
Miscommunications, low employee engagement, and the lack of a customer-centric company culture can also get in the way and make things worse. By 2019, according to Gartner’s CXM Survey , only 11% of companies lacked a CXO and 10% a CCO – a 24% increase compared to 2017.
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Storyminers
JULY 6, 2020
Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This! He has been named one of the “Top 100 Digital Marketers of 2019” by both Brand24 and BuzzSumo and a “Top 50 Social Media Marketing Influencers to Follow” by TopRank. David Avrin.
Storyminers
JULY 6, 2020
Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This! He has been named one of the “Top 100 Digital Marketers of 2019” by both Brand24 and BuzzSumo and a “Top 50 Social Media Marketing Influencers to Follow” by TopRank. David Avrin.
CSM Magazine
OCTOBER 11, 2019
They had to win the hearts and minds of all employees, old and new, and they did that by delivering a thorough and strategic employee engagement programme. Established in 2004, OmniServ employs over 5000 staff delivering ‘Legendary Service’ across a wide portfolio of aviation services.
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