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5 #Leadership Books You Must Read in 2019

CX Journey

I thought I'd share some good ones that I'd recommend you add to your reading list for 2019. I believe the latest edition was updated in 2004. Share some of your must-reads for 2019 in the comments below. I still love to hold and read physical books (as opposed to audible, Kindle, etc.). Mortimer J.

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The 64 Best Channel Podcasts Of 2019

Forrester's Customer Insights

Since the first podcast came on the scene in 2004, there are now over 750,000 podcast shows with […]. By Jay McBain and Rob Spee If you haven’t listened to a podcast yet, you’re now in the minority. According to Podcast Insights, 51% of the US population has listened to at least one podcast.

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The Government orders full Whirlpool tumble dryer recall – at last!

Helen Dewdney

Today (12 June 2019) The Consumer Minister, Kelly Tolhurst, announced that the Government intends to serve Whirlpool with a full recall notice for all tumble dryers that are at risk of fire. Some 750 fires have been reported involving Hotpoint, Indesit and Creda tumble dryers during the period 2004 and 2018, including three injuries.

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Part 2: B2B Customer Support Transformation Imperatives

Team Support

Proactive customer engagement accounts for more than a quarter (28%) of Support interactions and grew by 14% from 2019 to 2020. Most customer support interactions today are reactive, but proactive support is on the rise.

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Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

Retently

If we are to look at the available research, we’d see that – back in 2004 – Forrester Research did a report that showcased how important a more centralized approach to the customer experience is. Yet, t he term Chief Experience Officer is relatively recent compared to a similar role – the Chief Customer Officer (CCO).

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Recommend top trending items to your users using the new Amazon Personalize recipe

AWS Machine Learning

Marshals (1998) 2459 Texas Chainsaw Massacre, The (1974) 2363 Godzilla (Gojira) (1954) 61248 Death Race (2008) 8961 Incredibles, The (2004) 2407 Cocoon (1985) The preceding GetRecommendations call includes the IDs of recommended items.

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10 Examples of Bad Outsourcing and How to Avoid Them

Magellan Solutions

In 2004, J.P. in 2004, the bank decided to dissolve the agreement. They consequently sued Accenture for $32 million in April 2019. Due to its inability to pay its debts, EDS had paid off more than $500 million in lost assets by 2004. EDS reported a $153 million loss at the end of the third quarter of 2004.