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Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004. “… the technology revolution (e.g., the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment of industry standards.”. MORE
Forests for Life Program Coordinator Thaddeus Martinez recounted that back in 2004, a massive landslide killed thousands of people in the towns of Real, Infanta, and General Nakar. Over the years, we, humans, kill the same thing that keeps us alive. MORE
Today (12 June 2019) The Consumer Minister, Kelly Tolhurst, announced that the Government intends to serve Whirlpool with a full recall notice for all tumble dryers that are at risk of fire. All machines affected were manufactured between April 2004 and September 2015. MORE
Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004. “… the technology revolution (e.g., the cloud and AI) has made everything possible and brought the opportunity for a. re-establishment of industry standards.”. MORE
Founded in October 2004 in San Francisco, California, Yelp is the go-to site for diners looking to discover great places to eat. The Rise of Restaurant Review Websites. Managing restaurant reviews? So you should. In today’s age, diners can quickly become online critics. MORE
2004). One of the key building blocks to creating a truly exceptional employee experience is cultivating an environment where employees feel free to both share and receive open and honest feedback. MORE
Yelp co-founder Jeremy Stoppelman came up with Yelp when he got sick in 2004 and found out that it was difficult to find any relevant information on doctors in the area. MORE
According to Verizon’s 2019 Payment Security Report , (PSR) there has been a negative trend globally for companies reporting full compliance with PCI DSS. MORE
“Though Yelp’s health reviews date back to 2004, more than half of them were written in the past two years. The Rise of Patient Feedback. Consumers today go online to “do their homework” when shopping for — well, literally anything. MORE
Blue Handling only officially launched in February 2019 and the new ground handling operation is already delivering outstanding service levels with a 90% improvement on performance and satisfaction levels compared with a year ago. MORE
Invented in 2004, NPS was called the “the one question you’ll ever need.” With the world continuing its march towards the digital space, data collection and information gathering have become both; easier and harder. Is that an oxymoronic statement? – Yes. Is it true? Also Yes. MORE
The Financial Services Regulations 2004. How to complain about financial products and services. So much can and does go wrong with a financial institution! This post will signpost you to various posts on the blog which will help with most bank/credit card and insurance problems. MORE
“When Interactions started out in 2004, a streamlined customer experience certainly wasn’t considered the business necessity that it is today. MORE
Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004. “… the technology revolution (e.g., the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment of industry standards.”. MORE
Shell went through some changes in 2004 and I left and decided I was going to try and do something a bit more independent. Justin Robbins: Hey everybody, it’s Justin Robbins here, and I recently had the opportunity to catch up with Adrian Swinscoe. MORE
What changes in CX are in store for 2019: I think we are hitting a plateau in CX to some extent. With rumors around a recession coming in 2019, that might be giving some organizations the jitters and investments in some areas of CX might be held off over the coming year. MORE
Since the first podcast came on the scene in 2004, there are now over 750,000 podcast shows with […]. By Jay McBain and Rob Spee If you haven’t listened to a podcast yet, you’re now in the minority. MORE
The phenomenon, known as the Paradox of Choice, was coined in 2004 by American psychologist Barry Schwartz, and was first discovered in the early 2000s as part of a now famous study focusing on jam. MORE
Established in 2004, OmniServ employs over 5000 staff delivering ‘Legendary Service’ across a wide portfolio of aviation services. The third post in our Customer Service Week series by Samantha Saunders examines the importance of employee engagement and recognition. MORE
In 2004, I presented to an insurance company in Germany about how they should be evoking the proper emotions in their customers. It was a tough audience. One of the guys asked, “How much money are we going to get back by doing this?”. MORE
In 2004, the founders envisioned a company that listened carefully to customers and empowered them with technology to achieve their goals faster and more effectively. MORE
When I first began my CX journey back in 2004, I was in that state of needing to learn a brand-new discipline where the learning options were few and far between—books, webinars, meetings, vendor conferences, and some short 1-day vendor presentations on the topic. MORE
That was in 2004. What Customer Emotions Drive the Most Value. 15 years ago, in Munich, I was asked a question I couldn’t answer when presenting to an insurance company. The person asking understood what I was saying about evoking the proper emotions in a Customer Experience. MORE
Established in 2004, OmniServ employs over 5000 staff delivering ‘Legendary Service’ across a wide portfolio of aviation services. MORE
I thought I'd share some good ones that I'd recommend you add to your reading list for 2019. I believe the latest edition was updated in 2004. Share some of your must-reads for 2019 in the comments below. Image courtesy of Pixabay What's in your library? MORE
About : Martha Brooke founded Interaction Metrics in 2004 with the mission of dramatically improving the customer experience. Are Rating Systems Skewed? How to Get the Most Out of Your Customer Feedback. Shep Hyken interviews Martha Brooke. MORE
Established in 2004, OmniServ employs over 5000 staff delivering ‘Legendary Service’ across a wide portfolio of aviation services. Samantha Saunders, Head of Innovation & Regulatory Compliance at OmniServ shares the first of five special insights for Customer Service Week. MORE
First introduced in 2004 by Friedrich Reichheld, Bain & Company , and Satmetrix , it has been widely accepted by all industries over the past decade. The Net Promoter Score is an industry-wide standardized measure of customer loyalty. MORE
— Greg Jackson (@g__j) June 16, 2019. Justin King was CEO of Sainsbury’s from 2004 to 2014. Gavin Patterson was CEO of the BT Group from September 2013 until February 2019. What happens when CEOs read emails from your customers and learn about your own business. MORE
And, as of April 2019, Netflix had over 148 million paid subscriptions worldwide , including 60 million in the United States. NetBase was founded in 2004 and has always been a leader in the space. MORE
750 fires have been reported involving Hotpoint, Indesit and Creda tumble dryers during the period 2004 and 2018, including three injuries. All machines affected were manufactured between April 2004 and September 2015. On 12 June 2019 I wrote a blog post The end of the spin cycle? MORE
Established in 2004, OmniServ employs over 5000 staff delivering ‘Legendary Service’ across a wide portfolio of aviation services. MORE
Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004. “… the technology revolution (e.g., the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment of industry standards.”. MORE
The story: One of their members (their terminology for customers) who had been a member of theirs since 2004, recently had something happen that impacted him and had nothing to do with banking or finance. MORE
February, 2004 saw Thefacebook launch. By the end of 2004, membership was open to nearly all universities in the US and Canada and people were clamouring to sign up. On the 4th February Facebook turned 14 years old. MORE
Founded in October 2004 in San Francisco, California, Yelp is the go-to site for diners looking to discover great places to eat. The Rise of Restaurant Review Websites. Managing restaurant reviews? So you should. In today’s age, diners can quickly become online critics. MORE
The comany, founded in 2004, currently sends 50 million messages every month. Partners. Optimove has partnered with world-class vendors of marketing, customer communication and operations infrastructure platforms, to provide a true end-to-end solution for highly effective customer marketing. ActiveTrail helps businesses of all shapes and sizes turn customers into loyal fans with automated customer journeys and personalized email campaigns. MORE
In an MIT Sloan Management Review article published in 2004 entitled (coincidently enough) The Power of Moderation, author Herve Laroche discusses the downside of being a high-involvement individual within an intensity-driven organization and what he sees as the need for more moderate adherence. December 27, 2019. Here we are—January 2020—another new year just beginning—and an election year as well. Excitement abounds. MORE
Facebook was launched on February 4, 2004 , by Mark Zuckerberg and his Harvard College roommates. In March 2004 , Facebook expanded to the universities of Columbia, Stanford, and Yale. Here at Brandwatch, we love data. We love the statistics that this data provides too. MORE
Forrester's Customer Insights
NOVEMBER 12, 2019
Since the first podcast came on the scene in 2004, there are now over 750,000 podcast shows with […]. By Jay McBain and Rob Spee If you haven’t listened to a podcast yet, you’re now in the minority.
CX Journey
DECEMBER 11, 2018
I thought I'd share some good ones that I'd recommend you add to your reading list for 2019. I believe the latest edition was updated in 2004. Share some of your must-reads for 2019 in the comments below. Image courtesy of Pixabay What's in your library?
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Horizon CX
JULY 15, 2019
When I first began my CX journey back in 2004, I was in that state of needing to learn a brand-new discipline where the learning options were few and far between—books, webinars, meetings, vendor conferences, and some short 1-day vendor presentations on the topic.
Helen Dewdney
JUNE 12, 2019
Today (12 June 2019) The Consumer Minister, Kelly Tolhurst, announced that the Government intends to serve Whirlpool with a full recall notice for all tumble dryers that are at risk of fire. All machines affected were manufactured between April 2004 and September 2015.
Helen Dewdney
SEPTEMBER 13, 2019
750 fires have been reported involving Hotpoint, Indesit and Creda tumble dryers during the period 2004 and 2018, including three injuries. All machines affected were manufactured between April 2004 and September 2015. On 12 June 2019 I wrote a blog post The end of the spin cycle?
Brandwatch CX
JANUARY 5, 2019
Facebook was launched on February 4, 2004 , by Mark Zuckerberg and his Harvard College roommates. In March 2004 , Facebook expanded to the universities of Columbia, Stanford, and Yale. Here at Brandwatch, we love data. We love the statistics that this data provides too.
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ShepHyken
FEBRUARY 19, 2019
About : Martha Brooke founded Interaction Metrics in 2004 with the mission of dramatically improving the customer experience. Are Rating Systems Skewed? How to Get the Most Out of Your Customer Feedback. Shep Hyken interviews Martha Brooke.
ReviewTrackers
APRIL 17, 2019
Founded in October 2004 in San Francisco, California, Yelp is the go-to site for diners looking to discover great places to eat. The Rise of Restaurant Review Websites. Managing restaurant reviews? So you should. In today’s age, diners can quickly become online critics.
Magellan Solutions
JUNE 23, 2019
Forests for Life Program Coordinator Thaddeus Martinez recounted that back in 2004, a massive landslide killed thousands of people in the towns of Real, Infanta, and General Nakar. Over the years, we, humans, kill the same thing that keeps us alive.
Beyond Philosophy
APRIL 28, 2019
That was in 2004. What Customer Emotions Drive the Most Value. 15 years ago, in Munich, I was asked a question I couldn’t answer when presenting to an insurance company. The person asking understood what I was saying about evoking the proper emotions in a Customer Experience.
Optimove
AUGUST 15, 2019
The phenomenon, known as the Paradox of Choice, was coined in 2004 by American psychologist Barry Schwartz, and was first discovered in the early 2000s as part of a now famous study focusing on jam.
|
CSM Magazine
DECEMBER 12, 2019
According to Verizon’s 2019 Payment Security Report , (PSR) there has been a negative trend globally for companies reporting full compliance with PCI DSS.
CSM Magazine
OCTOBER 9, 2019
Established in 2004, OmniServ employs over 5000 staff delivering ‘Legendary Service’ across a wide portfolio of aviation services. The third post in our Customer Service Week series by Samantha Saunders examines the importance of employee engagement and recognition.
Beyond Philosophy
MAY 8, 2019
In 2004, I presented to an insurance company in Germany about how they should be evoking the proper emotions in their customers. It was a tough audience. One of the guys asked, “How much money are we going to get back by doing this?”.
Helen Dewdney
AUGUST 5, 2019
The Financial Services Regulations 2004. How to complain about financial products and services. So much can and does go wrong with a financial institution! This post will signpost you to various posts on the blog which will help with most bank/credit card and insurance problems.
CSM Magazine
OCTOBER 11, 2019
Blue Handling only officially launched in February 2019 and the new ground handling operation is already delivering outstanding service levels with a 90% improvement on performance and satisfaction levels compared with a year ago.
Brandwatch CX
JANUARY 25, 2019
February, 2004 saw Thefacebook launch. By the end of 2004, membership was open to nearly all universities in the US and Canada and people were clamouring to sign up. On the 4th February Facebook turned 14 years old.
Interactions
OCTOBER 17, 2019
“When Interactions started out in 2004, a streamlined customer experience certainly wasn’t considered the business necessity that it is today.
NetBase
OCTOBER 9, 2019
And, as of April 2019, Netflix had over 148 million paid subscriptions worldwide , including 60 million in the United States. NetBase was founded in 2004 and has always been a leader in the space.
Michel Falcon Experience
APRIL 23, 2019
The story: One of their members (their terminology for customers) who had been a member of theirs since 2004, recently had something happen that impacted him and had nothing to do with banking or finance.
ProProfs Chat
MARCH 15, 2019
First introduced in 2004 by Friedrich Reichheld, Bain & Company , and Satmetrix , it has been widely accepted by all industries over the past decade. The Net Promoter Score is an industry-wide standardized measure of customer loyalty.
CSM Magazine
OCTOBER 10, 2019
Established in 2004, OmniServ employs over 5000 staff delivering ‘Legendary Service’ across a wide portfolio of aviation services.
CSM Magazine
OCTOBER 8, 2019
Established in 2004, OmniServ employs over 5000 staff delivering ‘Legendary Service’ across a wide portfolio of aviation services.
CSM Magazine
OCTOBER 7, 2019
Established in 2004, OmniServ employs over 5000 staff delivering ‘Legendary Service’ across a wide portfolio of aviation services. Samantha Saunders, Head of Innovation & Regulatory Compliance at OmniServ shares the first of five special insights for Customer Service Week.
ReviewTrackers
JULY 30, 2019
Founded in October 2004 in San Francisco, California, Yelp is the go-to site for diners looking to discover great places to eat. The Rise of Restaurant Review Websites. Managing restaurant reviews? So you should. In today’s age, diners can quickly become online critics.
ReviewTrackers
JANUARY 23, 2019
Yelp co-founder Jeremy Stoppelman came up with Yelp when he got sick in 2004 and found out that it was difficult to find any relevant information on doctors in the area.
ProProfs Chat
SEPTEMBER 20, 2019
Invented in 2004, NPS was called the “the one question you’ll ever need.” With the world continuing its march towards the digital space, data collection and information gathering have become both; easier and harder. Is that an oxymoronic statement? – Yes. Is it true? Also Yes.
COPC
SEPTEMBER 9, 2019
Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004. “… the technology revolution (e.g., the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment of industry standards.”.
Helen Dewdney
AUGUST 9, 2019
— Greg Jackson (@g__j) June 16, 2019. Justin King was CEO of Sainsbury’s from 2004 to 2014. Gavin Patterson was CEO of the BT Group from September 2013 until February 2019. What happens when CEOs read emails from your customers and learn about your own business.
COPC
SEPTEMBER 5, 2019
Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004. “… the technology revolution (e.g., the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment of industry standards.”.
COPC
SEPTEMBER 4, 2019
Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004. “… the technology revolution (e.g., the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment of industry standards.”.
ReviewTrackers
FEBRUARY 14, 2019
“Though Yelp’s health reviews date back to 2004, more than half of them were written in the past two years. The Rise of Patient Feedback. Consumers today go online to “do their homework” when shopping for — well, literally anything.
COPC
SEPTEMBER 3, 2019
Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004. “… the technology revolution (e.g., the cloud and AI) has made everything possible and brought the opportunity for a. re-establishment of industry standards.”.
Optimove
NOVEMBER 14, 2019
The comany, founded in 2004, currently sends 50 million messages every month. Partners. Optimove has partnered with world-class vendors of marketing, customer communication and operations infrastructure platforms, to provide a true end-to-end solution for highly effective customer marketing. ActiveTrail helps businesses of all shapes and sizes turn customers into loyal fans with automated customer journeys and personalized email campaigns.
Qualtrics
OCTOBER 11, 2019
2004). One of the key building blocks to creating a truly exceptional employee experience is cultivating an environment where employees feel free to both share and receive open and honest feedback.
Horizon CX
JANUARY 6, 2020
In an MIT Sloan Management Review article published in 2004 entitled (coincidently enough) The Power of Moderation, author Herve Laroche discusses the downside of being a high-involvement individual within an intensity-driven organization and what he sees as the need for more moderate adherence. December 27, 2019. Here we are—January 2020—another new year just beginning—and an election year as well. Excitement abounds.
Talkdesk
MAY 23, 2019
Shell went through some changes in 2004 and I left and decided I was going to try and do something a bit more independent. Justin Robbins: Hey everybody, it’s Justin Robbins here, and I recently had the opportunity to catch up with Adrian Swinscoe.
Horizon CX
DECEMBER 31, 2018
What changes in CX are in store for 2019: I think we are hitting a plateau in CX to some extent. With rumors around a recession coming in 2019, that might be giving some organizations the jitters and investments in some areas of CX might be held off over the coming year.
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