Michelli Experience

NOVEMBER 8, 2017

Cheryl also cites research on how customers want loyalty programs to reflect a brand’s gratitude: A study by Kitewheel shows three-quarters of consumers believe loyalty programs are ways for brands to show their loyalty to consumers.

Customer Experience 113

Customer Experience Loyalty Programs Loyalty Consulting 113

SurveySparrow

APRIL 26, 2020

In fact, it is also an indicator of loyalty. It was invented in 2003 by Fred Reichheld to demonstrate how companies fare. Make them a part of your customer loyalty program where they can be getting paid or incentivized for their love for your brand. If possible, invite them to provide you with a longer testimonial.

Case Study 52

Case Study NPS Study Survey 52

Provide Support

JANUARY 25, 2017

68% of Millennials say they wouldn’t be loyal to a brand if it doesn’t have a good loyalty program. The Bond Loyalty Report). © 2003 - 2017 Provide Support LLC. Existing customers are 50% more likely to try new products, and spend 31% more than new customers. The Nielsen Survey). USC Dornsife). Read more.

Infographics 40

Infographics Loyalty Programs Loyalty Study 40

SurveySensum

SEPTEMBER 8, 2023

Engage with them through personalized communication, and exclusive offers to show your appreciation for their loyalty. Create Advocacy Programs: Develop structured advocacy programs that incentivize promoters to spread the word about your brand. This includes referral programs, loyalty programs, etc.

NPS 52

NPS ROI Social Media Effort Score 52