Michelli Experience

NOVEMBER 8, 2017

In her Forbes.com article titled How Gratitude Advances Marketing and Business, Cheryl Conner notes that business leaders should: Go for gratitude first, and loyalty will follow. But two-thirds of marketers view loyalty programs as a way for consumers to demonstrate their loyalty to brands. Gratitude and Business.

Customer Experience 113

Customer Experience Loyalty Programs Loyalty Consulting 113

SurveySparrow

APRIL 26, 2020

In fact, it is also an indicator of loyalty. It was invented in 2003 by Fred Reichheld to demonstrate how companies fare. They are satisfied with your product but aren’t thorough loyalists of your brand yet because they are looking for something better. What is the Net Promoter Score? Find your Most Active Customers.

Case Study 52

Case Study NPS Study Survey 52

SurveySensum

SEPTEMBER 8, 2023

Utilizing Promoters as Brand Advocates Identify Detractors Prevent Churn NPS as a Tool for Continuous Improvement NPS 3.0: To understand this difference better, the 2023 Satmetrix Net Promoter Benchmarks report (for US consumers) provides detailed information on the NPS score of 192 brands in 23 industry sectors, covering 63,939 respondents.

NPS 52

NPS ROI Social Media Effort Score 52

Provide Support

JANUARY 25, 2017

Take a look at some more customer loyalty stats that might surprise you: The cost of bringing a new customer up to the same level of profitability as an old one is up to 16x more. 68% of Millennials say they wouldn’t be loyal to a brand if it doesn’t have a good loyalty program. (The The Bond Loyalty Report).

Infographics 40

Infographics Loyalty Programs Loyalty Study 40