GlowTouch

SEPTEMBER 22, 2020

White glove service is less complicated than it sounds: do what you say, treat customers as you would expect to be treated, be empathetic when necessary, and follow up as required. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Touchpoint 52

GlowTouch

OCTOBER 16, 2020

Customers today can freely discuss their experiences on social media, review websites, and other public forums, so poor customer service can be an existential threat. Importance of Customer Support Training. Customer care is a competitive advantage. How to Select the Right Customer Support Channels for Your Company.

Training 52

Training How To Contact Center Return on Investment 52

GlowTouch

APRIL 16, 2021

Post-sale proactivity works wonders. Customer support begins almost immediately after the sale. It is a crucial step in establishing a long-term relationship with customers who will need your help to get the greatest value from the software they purchased. Customer Support Helps Cross-Sell and Upsell.

Industry 52

Industry Trends Software Return on Investment 52

GlowTouch

OCTOBER 16, 2020

Most people expect email replies sooner rather than later, with 50% of customers expecting a response within a day. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. How to Select the Right Customer Support Channels for Your Company.

Company 52

Company Social Media How To Chatbots 52

GlowTouch

JULY 10, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels. Today’s customers expect to receive support where they want, when they want, and how they want. Tonya Morgan. Tonya Morgan.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

APRIL 24, 2020

Reputable outsourced customer support vendors understand the importance of meeting (and even exceeding) customer expectations. For example, studies have shown that almost 60% of customers that call into support centers are not willing to wait on hold for longer than one minute. That’s a big win for your business!

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

GlowTouch

JULY 2, 2020

Using a live chat service is a promise—a promise that an actual person will be on hand and ready to address your client’s customers’ concerns in real-time. If customers expect an authentic experience and an automated chatbot greets them instead, chances are they will end the interaction. Avoid Acting Robotic. Tonya Morgan.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52