2002, Call Recording and Feedback - Customer Experience Update

How to Better Understand Your Customer With Ed Porter

Kustomer

JANUARY 14, 2021

So, that’s where I really got my start in sales working for a startup that was a call recording software for enterprise contact centers. I remember back in 2002 at the outsource contact center, I was on a steering committee where we were actually looking at turnover in the contact center and why is it so high?

Omni-Channel

Omni-Channel How To Multi-Channel Contact Center

Performance Based Appointment Setting – Does It Work?

Magellan Solutions

JULY 15, 2021

They helped the organization listen to call recordings. That way, they made some changes based on prospects’ feedback. Until they perfectly refined their calling strategy to maximize positive results. The company has been operating since 2002. Company’s Background. Challenges.

Call Center

Call Center B2B Sales Retail

Customer Experience Update

How to Better Understand Your Customer With Ed Porter

Performance Based Appointment Setting – Does It Work?

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