2002 Analytics Call Recording Feedback 
Magellan Solutions
JULY 15, 2021
The organization has over 15 years of experience providing analytical and operational needs for financial institutions in more than 10 countries. . They helped the organization listen to call recordings. That way, they made some changes based on prospects’ feedback. The company has been operating since 2002.
Kustomer
JANUARY 14, 2021
So, that’s where I really got my start in sales working for a startup that was a call recording software for enterprise contact centers. I remember back in 2002 at the outsource contact center, I was on a steering committee where we were actually looking at turnover in the contact center and why is it so high?
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