TechSee

JANUARY 25, 2023

Below is a partial list of field service influencers who challenge the industry to up its game by innovating through technology or process improvements to improve service delivery. Mark produced and led global customer experience programs leveraging NPS and a closed-loop process improvement at multiple companies.

Management 41

Management Automotive Leadership Effort Score 41

SurveySparrow

DECEMBER 4, 2020

There was a time when conducting surveys was a time-consuming process, but thankfully, that is not the case anymore, thanks to technology. Medallia vs SurveyMonkey: Medallia: Founded in 2001, Medallia has a simple mission- ”To create a world where companies are loved by customers and employees alike.”

Comparison 52

Comparison Survey Net Promoter Score Tools 52

Customer Guru

MARCH 7, 2018

I completed my engineering in 2001, majoring in Electronics. Post Taj, I moved to the telecom industry and worked with Lucent Technologies but by then, I had found my calling. We are the first pharmaceutical company to have added Net Promoter Score in Pharmaceutical Contract Development and Manufacturing Organisation (CDMO) business.

Customer Experience 65

Customer Experience Customer Centricity Chief Customer Officer B2C 65