Service Strategies

OCTOBER 4, 2018

On Demand Webinar. In this informative webinar featuring special guest Mark Brewer, Global Industry Director for Service at IFS, we discussed how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line. The post Customer Experience in Field Service – On Demand Webinar appeared first on Service Strategies. Blog Recorded Webinars Customer Experience Management Field Service

Industry 50

Industry Strategy How To Customer Experience 50

Service Strategies

APRIL 24, 2018

Measuring customer experience based on the services your company provides requires that several types of survey instruments be used. It is very important to your overall business health and growth potential. Happy customers lead to more sales and more referrals.

Measurement 52

Measurement Survey Sales Strategy 52

Service Strategies

FEBRUARY 28, 2018

Customer retention and the cultivation of brand loyalty is a priority for all businesses regardless of size or industry. With a steady rise in customer acquisition costs, businesses need to invent and adopt a proactive role when it comes to retaining clients.

Customer Retention 52

Customer Retention Tips Industry Strategy 52

Service Strategies

SEPTEMBER 1, 2016

In this energetic webinar you and your team will gain a deeper understanding of the key issues and actions required to transition your organization to customer success. The post Brilliant Customer Success Webinar appeared first on Service Strategies.

Customer Success 52

Customer Success Strategy Customers Customer Experience 52

Advertiser: ZoomInfo

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

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Service Strategies

JANUARY 23, 2017

On February 2, 1987, Time Magazine’s cover story was titled “Pul-eeze! Will Somebody Help Me? Frustrated American consumers wonder where the service went.” This article painted scenarios of how poor service delivery had become in a multitude of industries such as: banking, airlines, retail, automotive, home services and technology.

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Automotive Airlines Banking Retail 40

Service Strategies

NOVEMBER 3, 2016

In this on demand webcast, hosted by Service Strategies, on transitioning From Frontline Staff to Brilliant Customer Success Team you will gain insight into the key issues involved in developing a strong customer success team. Do you or your team touch the customer? If so, you will find your time well spent learning how to propel their performance forward. Check out this webcast.

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Strategy Customer Success How To Customer Experience Management 40

Service Strategies

SEPTEMBER 1, 2016

On demand webinar hosted by Service Strategies. In this session titled Customer Success - Transitioning Tips for Top Performance, you will gain a deeper understanding of the key issues, opportunities, and appropriate actions required to transition your organization to customer success. The post Customer Success Tips for Top Performance – On Demand Webinar appeared first on Service Strategies.

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Strategy Customer Success Tips Customers 40

Service Strategies

MAY 25, 2016

On demand webinar hosted by Service Strategies. Whether a traditional product company or one that offers cloud-based subscriptions, suppliers that deliver customer success reap both higher profits and deeper loyalty than organizations that don’t. For organizations in complex, competitive environments, building customer success may not be an option, but a requirement…. The post Customer Success – On Demand Webinar appeared first on Service Strategies.

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Strategy Customer Success Company Customers 40

Service Strategies

NOVEMBER 2, 2015

Presentation from the 2015 Service Industry Summit - The Internet of Things (IoT) and smart, connected products are rapidly transforming the entire manufacturing ecosystem. In the wake of this transformation OEM’s are presented with a shifting of value and differentiation to software, the cloud and service – spawning entirely new business models. The post Service Transformation and the Internet of Things appeared first on Service Strategies.

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Software Connections Strategy Tools 40

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In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now!

Contact Center

Service Strategies

NOVEMBER 2, 2015

Presentation from the 2015 Service Industry Summit - Cisco has been monitoring the performance of top tasks on its support website for more than 4 years. The Task Performance Indicator (TPI) is now a key metric that executives track because it’s an actionable metric for experience. In order to drive continuous improvement, Cisco has developed a multi-pronged strategic approach.

Strategy 40

Strategy Tools Metrics Customer Experience 40

GetFeedback

MAY 28, 2020

The 8 steps to creating a successful post-purchase survey plan. Articles

Ecommerce 361

Ecommerce Sales Survey How To 361

Lumoa

JUNE 30, 2020

Acquisition and retention are of paramount importance if your business is to succeed. In this piece, find out three ways to juggle between the two seamlessly. Feed generated with FetchRSS

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GetFeedback

JUNE 30, 2020

Simplified CX YouTube series episode on how to run a successful VoC program. Videos

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How To Video Customers 229

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Consumers

ShepHyken

SEPTEMBER 26, 2018

Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition.

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How To Customer Service Strategies Automotive Competitive Advantage 663

GetFeedback

JUNE 28, 2020

Scale your hyper-personalized customer support program with the help of AI and chatbots. Articles

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How To Customers 229

Kerry Bodine

JUNE 1, 2020

This post celebrates Service Design Day and everyone who’s working to create our new normal. While walking across the Millennium Bridge in London a few years ago, I noticed a group of people standing around and looking down curiously at a man who was laying at their feet.

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Touchpoint Groups Meeting Tools 297

GetFeedback

MAY 24, 2020

The most prominent challenges of running a cross-functional CX team and how to overcome them. Articles

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How To 307

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GetFeedback

JUNE 14, 2020

Designing a customer experience that seamlessly incorporates the machines from our daily lives. Articles

Customer Experience 261

Customer Experience Customers 261

GetFeedback

JUNE 23, 2020

What it really takes to succeed in running a cross-functional CX program. Articles

Customer Experience 236

Customer Experience Customers 236

GetFeedback

MARCH 15, 2020

How companies can show empathy and deliver meaningful customer experience needed during a global crisis. Articles

Company 335

Company Customer Experience Customers 335

GetFeedback

MARCH 17, 2020

The most popular CX metrics catalogued by purpose and best use case. Guides

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Metrics Customer Experience Customers 333

Speaker: Venessa Paech, Australia's Leading Community Specialist

Join Vanilla Forums on Tuesday, July 21, 2020 at 8:30 AM ET for this on-demand workshop led by Venessa Paech, Co-Founder of Australian Community Managers and Leading APAC Community Specialist.

GetFeedback

MAY 10, 2020

Establish these five committees to properly structure and govern a cross-functional CX program. Articles

Government 287

Government How To 287

Lumoa

JUNE 8, 2020

eCommerce customer experience is vital for online businesses that want to ensure a smooth online experience for their customers. We share 4 ways to boost your eCommerce customer experience that will increase customer loyalty and satisfaction. Feed generated with FetchRSS

Ecommerce 249

Ecommerce Online Experience Loyalty Customer Experience 249

GetFeedback

JUNE 8, 2020

How to design a customer experience that prioritizes the always-evolving human and machine interconnection. Guides

How To 246

How To Customer Experience Customers 246

C3Centricity

JUNE 8, 2020

The title of this week’s post might surprise you. After all, the hospitality industry should be highly customer centric, as it relies on satisfying its guests.

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Hospitality Customer Centricity How To Customer Experience 245

Speaker: Sandi Lin & Linda Schwaber-Cohen

In this webinar, Skilljar CEO Sandi Lin will discuss learnings from their recent study, and share her insights on the state of Customer Education. They'll dig into key findings so you can benchmark against industry trends and understand how your strategy and metrics compare.

Trends

Experience Matters

MAY 4, 2020

Organizations need to plan for three phases of recovery after the post-COVID shut down: 1) Explore, 2) Reorient, and 3) Normalize. This post explains each phase and how Experience Management (XM) can help. The post Three Phases For Heading Back To Business appeared first on Experience Matters.

Management 288

Management Customer Experience Customers 288

GetFeedback

MAY 3, 2020

The top 9 skill sets you need in your core customer experience team in order to succeed. Articles

How To 288

How To Customer Experience Customers 288

C3Centricity

JUNE 24, 2020

We all know that customer centricity is essential; even more so these days with the lockdown in most countries due to the pandemic. Now more than ever, businesses need to put their customers clearly at the heart of their organisation.

Customer Centricity 208

Customer Centricity Customer Experience Brands Connections 208

Lumoa

JUNE 24, 2020

Get inspired by these 60 customer experience quotes from well-known leaders and motivate your team to become more customer-focused. Feed generated with FetchRSS

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Customer Focused Customer Experience Customers 208

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Contact Center

Calabrio

JUNE 29, 2020

When nominations opened for the 2020 Star Tribune Top Workplace rankings in January, no one anticipat ed the changes that would impact us, come March.

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Culture Innovation Connections Tips 185

GetFeedback

JUNE 3, 2020

HP’s Brandon McGovern shares how he’s pivoting his CX program to stay relevant in today’s circumstances in our livestream series, CX Confessions. Articles

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Tips 245

MaritzCX

APRIL 16, 2020

In normal times, most companies recognize that delivering an outstanding customer experience is a major factor in both customer retention and overall company success. During a crisis understanding the customer experience can become downright critical.

Innovation 411

Innovation Customer Retention Customer Experience Company 411

C3Centricity

MAY 25, 2020

Were you surprised to read the title of this post? Do you believe that using technology to understand customers is the only way today? Then let me explain why I believe it’s not quite that simple. .

Technology 248

Technology Data Customer Experience Connections 248

Advertiser: ZoomInfo

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