CSM Magazine

MARCH 31, 2022

Voice is the fastest form of human communication and has long been the backbone of the customer service industry. Now, with the development of voicebots the power of voice is reaching new heights. In this article, we will discuss the basics of voicebot technology and how it is changing the customer service industry.

Industry 52

Industry Customer Service Contact Center Chatbots 52

Playvox

FEBRUARY 29, 2024

Unless you’ve been under a proverbial rock, you’ve heard and seen a massive amount of change in customer service — particularly in the past year. Many are pronouncing that there is no greater revolution in customer care than what’s happening right now. per minute.

Customer Service 79

Customer Service Contact Center Chatbots Call Center 79

CSM Magazine

JUNE 16, 2023

More and more companies are using AI tools to improve customer service and simplify their processes. AI-powered customer service: taking interactions to the next level AI and customer service is an exciting topic. People and robots working together in superhuman teams produce remarkable results.

Customer Service 52

Customer Service Virtual Agent Chatbots Multi-Channel 52

BirdEye

NOVEMBER 2, 2022

To make sure your customers can find your business with a Google search, you need an effective local SEO strategy. Multi-location businesses might struggle to connect with customers in specific geographic areas. Local SEO is a specific type of SEO that benefits businesses targeting customers in a specific area.

Strategy 52

Strategy How To Management Consumers 52