www.doingcxright.com Voice of Customer Related Topics 
ShepHyken
FEBRUARY 22, 2019
She’s currently Director @ Schindler Elevator Corporation, where she oversees Voice of Customer initiatives, CX measurement, “close the loop” processes & employee engagement contributing to increased sales, call in reduction & improved NPS results.
SurveySensum
JULY 14, 2020
She is also a prolific International Author and her two books on Customer Experience are launching soon. Website : Www.DoingCXRight.com. He is a Strategic Brand Management & CX-Expert who helps companies to create Customer-Centric cultures and enable their Employees and Customer Experiences. LinkedIn : [link] /.
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