Lumoa

AUGUST 23, 2021

Nothing drove this realization home harder than providing services during the incredibly difficult year of 2020 (and beyond!). In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition. What have we learned during COVID?

Customer Experience 236

Customer Experience Social Media Video Analytics 236

Beyond Philosophy

AUGUST 20, 2022

Intaking a variety of consumer inputs, the machine will output a response intended to resolve these customers’ predicted needs creating a positive engagement tool for customer service. In this episode, we invited Vasili Triant , Chief Operating Officer of Ujet , to tell us more about what is possible with proactive experiences.

How To 22

How To Consulting Customer Retention Financial 22

Blake Morgan

SEPTEMBER 27, 2022

This is a sponsored guest post from UJET , written by Justin Robbins. . Strategic value” is when the contact center provides valuable customer intelligence that enables a business to improve its products, processes, and services. It provides an effective foundation for understanding the business’ customers, products, and services.

Contact Center 59

Contact Center How To Survey Trends 59

Kustomer

JANUARY 13, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, we have Matt Chabrier as our honorary host and his guest, Aziz Razakov. Aziz comes to us from MoneyLion to spill the secrets on creating a customer-obsessed company culture during our Kustomer Now event. Tune in to learn more!

Self Service 97

Self Service Omni-Channel Customers Social Media 97